Return & Refund Policy

Return & Refund Policy

Thank you for shopping at Charmpluh. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we are here to help.

Please read our policy below regarding returns, refunds, and exchanges.

1. Return Period

• We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. How to Initiate a Return

1. Contact our customer support team at [email protected] with your order number and the reason for the return.

2. If your return is accepted, we will send you instructions on how and where to send your package.

3. Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Fees

• Change of Mind: If you are returning an item due to a change of mind, you will be responsible for paying your own return shipping costs. Shipping fees are non-refundable.

• Defective, Damaged, or Incorrect Items: If the product is defective, damaged in transit, or if you received the wrong item, please contact us immediately with photos or videos. In these cases, we will cover the return shipping costs or issue a free replacement / full refund.

4. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be automatically processed and credited back to your original payment method (e.g., PayPal) within 3 – 7 business days.

• Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

5. Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants).

• Personal care products (such as beauty products or hygiene items).

• Custom or personalized products.

• Sale items or gift cards.

6. Contact Us

If you have any questions on how to return your item to us, please contact us at:

• Email: [email protected]

• Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (AEST)