Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you will find answers to the most common questions about orders, shipping, returns, and payment. If you cannot find the answer you are looking for, please feel free to reach out to us at [email protected].

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit cards and PayPal for secure and convenient checkout.

Q: Can I change or cancel my order after placing it?
A: If you need to modify or cancel your order, please contact us immediately within 12 hours of placing it. Once an order has been processed or shipped, we cannot cancel or modify it.

Q: Will I receive an order confirmation?
A: Yes! An automatic order confirmation email will be sent to your registered email address immediately after your order is successfully placed.

2. Shipping & Delivery

Q: How long does shipping take?
A: Order processing usually takes 1 – 3 business days. Once shipped, standard delivery takes approximately 5 – 12 business days, depending on your location.

Q: How do I track my order?
A: As soon as your order is dispatched, we will send you a Shipping Confirmation email with your tracking number and a link to track your parcel.

Q: What if my package is delayed or missing?
A: If your tracking status shows no updates for a long period or says "delivered" but you haven't received it, please contact our support team at [email protected] and we will assist you.

3. Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day return policy. Items must be unused, in their original condition and packaging, to qualify for a return.

Q: What should I do if I receive a damaged or incorrect item?

A: Please email us within 7 days of receiving the package with clear photos or videos of the issue. We will send a free replacement or issue a full refund right away.

Q: Who pays for return shipping?

A: For returns due to change of mind, the buyer is responsible for return shipping costs. If the item arrived defective or incorrect, we cover the return cost.

4. Customer Support

Q: How can I contact customer support? A: You can reach us via email at [email protected]. Our support team operates Monday – Friday, 9:00 AM – 6:00 PM (AEST), and we reply within 24–48 hours.