Privacy Policy

This Privacy Policy describes how Charmpluh (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

1. Personal Information We Collect

When you visit the Site or make a purchase, we collect certain information necessary to process your order and improve your shopping experience.

• Order Information: When you place an order, we collect details such as your name, billing address, shipping address, payment information (including credit card/PayPal details), email address, and phone number.

• Device Information: We automatically collect information about your device, including your IP address, browser type, time zone, and cookies installed on your device to ensure smooth site navigation and security.

2. How We Use Your Personal Information

We use the collected personal information to:

• Fulfill and process your orders, including payment processing, shipping arrangements, and providing order confirmations/invoices.

• Communicate with you and provide customer support.

• Screen orders for potential risk or fraud.

• Provide you with updates or marketing communications related to our products (only if you have opted in).

3. Sharing Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We only share your information with trusted third-party service providers to assist us in operating our business and serving you:

• Payment Processors: Such as PayPal, to process your payment securely.

• Shipping Carriers: Such as postal and courier services, to deliver your purchased products.

• Compliance with Laws: We may share information if required by law, regulation, or legal process.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to analyze website traffic, remember your preferences (such as shopping cart items), and optimize your browsing experience. You can choose to disable cookies through your individual browser settings.

5. Data Security & Retention

We take reasonable physical, technical, and administrative precautions to safeguard your personal data from unauthorized access or disclosure. When you place an order through the Site, we will retain your order information for our records unless you ask us to delete this information.

6. Your Rights

Depending on your jurisdiction, you have the right to access the personal information we hold about you, request that it be updated or corrected, or ask for your personal data to be erased.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a request, please contact us by email at [email protected].